This Aberdeen Group benchmark report states that next-generation BPM technologies address the human factors driving the relationship between process management and operational performance. Leveraging these, and a wide range of organizational capabilities, Best-in-Class companies were able to drive marked improvements in customer service and process waste reduction.

This short case study details how Appian used its BPM solution internally to save an estimated $500,000 per year, running as many as 50,000 process instances.

The biggest challenge with starting a process improvement initiative lies in understanding existing processes and knowing where to start. Read how you can visualize your ‘as-is’ situation as it “really is” within just a few days.

Fujitsu has been positioned as a "Champion" in a 2009 BPMS Market Update report published by Bloor Research. According to the report "Champions" offer "well-grounded tools with good support for both human and systems oriented processes."

Global 360, Inc. is a leading provider of Business Process Management, Content Management and Optimization solutions for Global 2000 organizations. With more than two decades of experience, Global 360 provides organizations with a competitive edge by automating, measuring and improving resource-intensive business processes across different communities, including customers, employees and partners. Building on our strength in financial services, government and insurance, Global 360 empowers sites for more than 2,000 customers in 134 countries. Global 360, Inc. is headquartered in Texas with operations in North America, Europe, and the Pacific Rim. For more information about Global 360's BPM solutions, please call 1-214-520-1660 or visit the company web site at www.global360.com.

This case study details the competitive advantage Real Capital has realized through BPM. A rapidly growing financial services company, Real Capital LLC offers debt and equity capital placement services to customers seeking assistance with real estate financing. One of Real Capital's competitive advantages is the comprehensive portfolio on information that it provides for each one of its clients.  This is made possible through its leverage of BPM.

Listen to  Dennis Byron, Analyst, ebizQ, and Dennis Wall, VP, Software and SaaS, Fujitsu, discuss the different scenarios where using a BPM platform in the cloud makes sense and contrast it with scenarios where keeping process automation on premise is more prudent.

Savvion BusinessManager (SBM) is a comprehensive Business Process Management System (BPMS) that helps organizations to manage the entire lifecycle of their business processes from modeling and design, to integration and automation, to deployment and execution, to measurement and optimization. SBM provides its own fully integrated tools for every stage of the process lifecycle. Savvion's leadership in BPM is validated in the marketplace by organizations that use it to manage many of their mission-critical business processes, and by industry analysts who consider Savvion a leader in the BPM market.

Savvion BusinessManager provides a unified and easy to use tool “Process Modeler “for modeling, simulation, and analysis of business processes, with a searchable repository.

Written by Derek Miers, CEO of BPM Focus, this white paper explores the disruptive capability delivered by the combination of BPM and Software as a Service. It discusses the strategic and organizational challenges associated with traditional ways of doing things, contrasted with how the “on-demand” Appian Anywhere platform enables dynamic collaboration between participants both within the organization, as well as its customers and trading partners.

Read a series of real-life examples in which Business Process Management (BPM) has helped organizations survive by identifying ways to improve business processes and cut costs at the same time.

Written John Lojek and industry expert Andrew Spanyi, this white paper provides a guide for managers to develop a business case and cost estimate for business process management initiatives. 

Read the Forrester Case Study detailing how real estate management company Archstone used Appian Enterprise to fulfill the vision of a paperless office and escape "forms-paralysis."

The Fujitsu Automated Process Discovery (APD) service helps organizations visualize their existing business processes using an evidence-based approach with analytical and actionable insight to maximize the value of process improvement initiatives. Unlike traditional business process discovery efforts, where models are created after a multitude of interviews with task or process owners, the APD service relies on facts and evidence within company application log files to trace the process and render the flow “as it really happens”. There are no agents installed in your production environment; there is no time wasted on exhaustive interviews with process owners; and no business disruption as non-invasive techniques are used to gather process evidence. 

A Global Financial Institution Increases its Wealth Management Division's Efficiency with Interstage Business Process Manager

Global research and analysis firm IDC has published a report on Appian and the strength of its on-premise and SaaS-based BPM offerings. The report details Appian's capabilities in Process Modeling and Execution, Rules, Forms Design, BAM, Content Management and more. IDC concludes that Appian's business-level user orientation, flexibility and comprehensive features are driving Appian's market leadership.

Enterprise Rent-A-Car (ERAC) uses Appian to power Request Online, a single web-based solution for managing all IT-related service requests for ERAC's 65,000 global employees. The case study outlines the flexibility and value of the BPM solution, as well as Appian's strong partnership approach in making the project successful.

A short overview white paper of the Savvion offering.

Executive Perspective - Improving efficiency without breaking the bank.  This paper describes how Business Process Management (BPM) technologies can help retail banks reduce operational costs, eliminate significant streams of paperwork in their processes, empower their staff for greater productivity, and forge the kind of customer relationships that banks need to survive. Along the way, we highlight financial institutions with best practices implementations and proven results.

A white paper describing the Savvion “Project-Oriented Process” offering.

Executive Perspective - Navigating the perfect storm: Strategies to Cut Costs without Disrupting your Supply Chain.  This paper discusses the challenges and opportunities presented by current market conditions and the immediate results that can be achieved through critical focus in four strategic areas. Along the way, we highlight supply chain companies with best practices implementations and proven results. See how your company can benefit from these useful practices through improved people productivity, process performance, and business visibility.

 

Overcoming Real-World Challenges to Business Improvement:

How Continuous Process Optimization Leads to Topline Business Value

 

This Solution Brief highlights the reality versus fantasy of business improvement. It showcases how real-world incremental process optimization can be achieved to deliver real revenue increases and innovation. This paper focuses on the process improvement lifecycle and how Business Process Management (BPM), both as an approach and a technology, changes the status quo in order to put the power for innovation and improvement back into businesspeople’s hands.

Persona-based BPM - Filling in the “Missing Links” in Process Management.  The critical links in the process success chain are represented by the activities, wants and needs of all the people involved in the process. From conception to operation — then on to adaptation — process success is determined by the ability of people to interact with processes in a simple, personal and meaningful way.

Shifting BPM philosophy from the ‘way work moves’ to ‘how work gets done.’  At Global 360, we believe your process needs to work for the people, not the other way around. Think of how much faster your new process will be adopted — and how often it will be adhered to — if it actually helps your people get their work done. You see, improving process with speed alone can only help you make the same mistakes faster; and forcing an unfamiliar, non-intuitive user interface on staff can hurt productivity more than it helps.

One page overview of Savvion Project-Oriented Process offering.

A Description of the Savvion Customer-Centric Case Management solution built on top of the core BPMS platform. Explores case management applications for customer contact center and customer care that may include disputes, claims, fraud and trouble ticketing, along with long running process applications such as new account opening, order management, and returns management applications.

SRA International is utilizing Business Process Management (BPM) and Services Oriented Architecture (SOA) methodologies, tools, and techniques to help transform a large Department of Defense agency into an agile enterprise. As shown in the diagram, the current agency environment is a highly distributed organization that is moving towards a tightly coupled enterprise that will replace localized, redundant processes and stovepiped applications and databases with integrated enterprise processes, applications, and databases. The transformation process includes mission and business re-alignment; consolidation of locations, organizations, and human resources; and IT Transformation to better support the mission and business transformation.

A white paper exploring the underlying requirements of Enterprise-class BPMS.

Daryl Plummer, Gartner, Inc., and Farhat Ali, President and CEO of Fujitsu America Inc., examine the link between business agility and process improvement with innovations in process discovery to jump-start BPM initiatives.

Listen to  Dennis Byron, Analyst, ebizQ, and Dennis Wall, VP, Software and SaaS, Fujitsu, discuss the different scenarios where using a BPM platform in the cloud makes sense and contrast it with scenarios where keeping process automation on premise is more prudent.

Join Forrester Research and Fujitsu in an interactive discussion around how Dynamic BPM Platforms can help respond to market conditions quickly and continuously optimize processes to help the bottom line in challenging economic times.

Delve into the critical success factors for a BPM project and learn how companies have demonstrated ROI from such initiatives.