Keynote Session from Day 2. Discusses  BPM Project Best Practices, exploring the challenges in getting an initial BPM Project set up, dealing with the Politics and organizational alignment, before going on to introduce a wider Program Management concept (where the BPM Program is rolled out across the Enterprise). 

Final Keynote session, highlighting the central role of process in delivering Great Customer Experiences; Session builds on that of Day 2 keynote, extending the Project into wider Program Management focused around a Branded Customer Experience statement and the DNA of Service Delivery